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The documents
that underlie the Certificate of Compliance Program are the
CCAA Code of Ethics, the Declaration of Fair Practices of
Collection Agencies, the CLLA Operative Guides and the CLLA
Resolution Approving Certificates of Compliance.
These documents
codify the duties and responsibilities of CCAA members
necessary to maintain the Certificate of Compliance; they
address the responsibilities of CCAA members toward their
customers, debtors and attorneys.
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any one of the following bullets to view the document:
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