The documents that underlie the Certificate of Compliance Program are the CCAA Code of Ethics, the Declaration of Fair Practices of Collection Agencies, the CLLA Operative Guides and the CLLA Resolution Approving Certificates of Compliance. These documents codify the duties and responsibilities of CCAA members necessary to maintain the Certificate of Compliance; they address the responsibilities of CCAA members toward their customers, debtors and attorneys. Double click on any one of the following bullets to view the document: CODE OF ETHICS DECLARATION OF FAIR PRACTICES OPERATIVE GUIDES RESOLUTION APPROVING CERTIFICATES OF COMPLIANCE

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