DECEMBER 14, 2009

WEBINAR

A BANKRUPCY GUIDE FOR CREDIT & COLLECTION PROFESSIONALS

As a credit/collection professional you are dealing constantly with bankruptcy issues.  Given current economic conditions, handling these issues has become an increasing part of your day-to-day activities.

How these issues impact your credit/collection decisions is not always readily apparent as bankruptcy is a complex and very technical subject.

If you would like to clear up the confusion and make better credit and collection decisions, this webinar is for you. This webinar will help you better understand the bankruptcy issues that arise daily, including automatic stay issues, preference payments, "20 day" administrative claims, reclamation, filing of proofs of claim and you or your clients' rights under the various bankruptcy chapters to name a just a few issues.

Your instructor is attorney Wanda Borges, Esq.  

Ms. Borges is a well-known bankruptcy practitioner and educator and one of the nation's leading authorities on bankruptcy.

She has practiced bankruptcy law for over thirty years and is a frequent speaker at NACM, CRF and other trade credit associations on the subject of bankruptcy and other related matters.  She is a past President of the Commercial Law League of America.

The cost for this Webinar for CCAA and CLLA members is $140, which includes a CD ROM of the event that you can use as reference or in future training sessions.  (CCAA members will receive ten (10) Continuing Education Credits toward their annual Continuing Education Requirements for Fiscal Year 2010.)
If you are NOT a member of CCAA or CLLA, the cost is $175, which includes the CD ROM.

You can participate live in this Webinar on December 14.  By doing so, you will be able to ask Ms. Borges questions as the Webinar will be interactive.  Or if you are unable to attend on December 14, you can purchase a CD ROM of the Webinar for the same price. Registering for the live Webinar on December 14 provides you with a "site license" and you can have as many people in your office participate as you wish.  This makes this a very cost-effective educational event for educating multiple employees.

To sign up for this Webinar and participate in it on December 14, click on the following link: http://online.krm.com/iebms/reg/reg_p1_form.aspx?oc=10&ct=00358183&eventid=15943. If you will only be purchasing the CD ROM, please click on the following link: http://online.krm.com/iebms/reg/reg_p1_form.aspx?oc=10&ct=00358183P&eventid=15943.

Or you can call Customer Service at 800-775-7654 or 716-836-7764 from 8:00 AM to 5:00 PM Central Time, Monday through Friday, to speak to a Customer Service Representative who will help you to register for Event Code 15943 or order the CD ROM.

PRINCIPLES & METHODS OF COLLECTION

 A collectors’ job is not an easy one.  They are constantly dealing with various negative situations such as inability to pay, disputes and sometimes outright hostility.

In such an environment, it difficult to maintain an upbeat and positive attitude of your collection staff, consequently, credit and collection professionals are always looking for ways that they can improve the morale and performance of their collection staff.

Improving performance starts with the selection process, making sure that articulate and performance-oriented people comprise the staff.

Having in place articulate and performance-oriented people creates other issues as these are people that need their managers to recognize their performance and motivate them to achieve improved performance.  Recognition is the key to any successful motivation/incentive program and it is often an element that is overlooked as we get bogged down in the minutiae of motivation/incentive programs.

We’d also like to recommend to you the joint Credit Research Foundation (CRF) and Commercial Collection Agency Association (CCAA) on-line collection training course, entitled Principles & Methods of Collection.

This program provides excellent training for new and intermediate collectors and also serves as an excellent refresher course for advanced collectors, those with two or more year’s experience.  Given the budgetary environment most credit and collection professionals find themselves in today, this program provides a cost-effective way for training your collection staff to improve their performance.

This course is also an excellent recognition vehicle as it provides those who successfully complete the course with a certification, Certified Collection Professional that is bestowed by the CRF and CCAA.  To find out more information on this program and to register for it, click on the following link:

 http://classes.crfonline.org/Public/Course%20110.aspx?PageView=Shared.