& METHODS OF COLLECTION
collectors’ job is not an easy one.
They are constantly dealing with various
negative situations such as inability to pay, disputes
and sometimes outright hostility.
such an environment, it difficult to maintain an upbeat and positive attitude
of your collection staff, consequently, credit and collection professionals
are always looking for ways that they can improve the morale and performance
of their collection staff.
performance starts with the selection process, making sure that articulate and
performance-oriented people comprise the staff.
in place articulate and performance-oriented people creates other issues as
these are people that need their managers to recognize their performance and
motivate them to achieve improved performance.
Recognition is the key to any successful motivation/incentive program
and it is often an element that is overlooked as we get bogged down in the
minutiae of motivation/incentive programs.
also like to recommend to you the joint Credit Research Foundation (CRF) and
Commercial Collection Agency Association (CCAA) on-line collection training
course, entitled Principles &
Methods of Collection.
program provides excellent training for new and intermediate collectors and
also serves as an excellent refresher course for advanced collectors, those
with two or more year’s experience. Given
the budgetary environment most credit and collection professionals find
themselves in today, this program provides a cost-effective way for training your collection staff to improve
course is also an excellent recognition vehicle as it provides those who
successfully complete the course with a certification, Certified
Collection Professional that is bestowed by the CRF and CCAA.
To find out more information on this program and to register for it,
click on the following link: