You play an important part in helping us maintain the high standards of our Association. Our members are interested in your satisfaction with their services. If for any reason you are dissatisfied with the services of any of our members and have not received a satisfactory response, please let us know. We will try to resolve the matter to your satisfaction.

If for any reason you believe a member has violated the Association's Code of Ethics in dealing with you or your customer, we urge you to let us know by submitting the complaint form below. It will be promptly submitted to the Compliance Officer, Emil Hartleb, who will shortly be in contact with you. If you prefer to call Mr. Hartleb, he can be reached at (973) 239-0721 during business hours of 9:00 AM to 5:00 PM Eastern Time, Monday to Friday.
 
For Free Literature, Click here! If you have any further questions, you may contact:
 
Emil Hartleb
Compliance Officer
Commercial Collection Agency Association
PO Box 205
Cedar Grove, New Jersey 07009
Phone: (973) 239-0721
Fax: (973) 755-0402
 
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